UNKNOWN CHARGE ON MY CREDIT CARD, WHO IS SPEAKEASY?
Speakeasy is the third party distribution company for many fan favorite craft distilleries. We provide the opportunity for brands to own their own growth, customer relationships, and stay three-tier compliant. Speakeasy handles the technology, warehousing, and order fulfillment.
DID NOT RECEIVE CONFIRMATION EMAIL BUT RECEIVED A CHARGE ON MY CARD?
Oftentimes confirmation emails end up in spam folders. If you are unable to recover your confirmation or order number please contact firstname.lastname@example.org for further assistance.
HOW LONG TILL I RECEIVE MY ORDER?
Once an order has been placed. We estimate that your order will be shipped within 2-5 business days (excluding during the holiday seasons, presale/pre-orders, out-of-stock items, etc.) Shipping times are estimated at 3-12 business days.
HOW CAN I TRACK MY ORDER / MY TRACKING ISN'T WORKING?
A tracking email will be provided once the order has shipped. Orders are shipped by ground from our California facilities. Once an order has been received by the local carrier to their local delivery depot, the tracking information provided will update.
WHO IS MY LOCAL CARRIER?
Please visit our Shipping & Return Info page for more information.
DO I HAVE TO SIGN FOR MY PACKAGE?
Yes, all alcohol shipments are signed or received by someone at least 21 years of age. We can not ship to PO Boxes.
MY BILLING ADDRESS INCORRECT.
We do not store credit address information in our systems. As long as the shipping address provided is correct, your order will be fulfilled and delivered correctly.
I NEED TO CHANGE MY DELIVERY ADDRESS.
Please reach out to email@example.com within 24 hours of purchase to provide the update for your address change. Speakeasy Co will work to have the address updated, however we can not guarantee the request will be fulfilled in time. If an order has been packed or shipped, charges may apply.
WHY CAN’T I SHIP TO MY LOCATION?
We cannot deliver SPIRITS to the states of Alaska, Arkansas, Hawaii, Kansas, Kentucky, Massachusetts, Maine, Michigan, Minnesota, Missouri, Montana, Nebraska, North Dakota, South Dakota, Tennessee, Utah, Vermont, West Virginia, and Wyoming. Due to rules and regulations we are limited to certain states and zip codes within those states at this time: Shipping location map for Spirits and Wine
WHAT HAPPENS IF MY ORDER WAS RETURNED?
A carrier will make up to 3 attempts to complete your delivery. A signature/age verification is required. If an order is returned after the carrier's policy of max delivery attempts, a refund of your order minus the non refundable shipping and the $20 return/restock fee will be deducted ($40 will be deducted if the order was shipped due to promotions where no shipping costs were charged directly). If a reship of your order is requested there will be a $25 charge for returned orders to be reshipped.
PRODUCT ARRIVED DAMAGED OR WAS DAMAGED IN TRANSIT?
Please inspect the order's contents immediately upon delivery. If an item either arrives damaged or was damaged in transit, please contact firstname.lastname@example.org. A replacement will be ordered (if product is available), or a full refund on any damaged items. If a product arrives damaged upon delivery, a picture will be requested for processing.
CAN I EXCHANGE OR RETURN ITEMS PURCHASED?
No returns or exchanges can be processed once delivery has been completed.
WHY WAS I CHARGED SALES TAX?
We are located in Southern California. Product fulfillment and purchase is processed in California, regardless of shipping destination, California sales tax will apply.
CAN’T FIND MY ORDER IN MY ACCOUNT, HOW CAN I ADD IT?
Speakeasy is the third party fulfillment partner for your purchase. An account must be created before an order is placed. Orders can not be retroactively added to an account after order has already been processed.
HOW CAN I ADD TO MY ORDER?
Once a payment has been processed an order can not be adjusted (add or sub). A second order would be required or a cancellation request of original purchase would be needed. After cancellation and refund have been confirmed, a new order would need to be placed for the corrected quantity and bottles wished.
MY EMAIL ADDRESS WAS ENTERED INCORRECTLY AND NEED TO CHANGE IT.
If any update to order information is needed, please contact email@example.com for further assistance.
HOW DO I CANCEL MY ORDER?
If a cancellation of an order is required, please contact firstname.lastname@example.org. Please be advised if your order has already been packed or shipped, cancellation fees may apply.
HOW CAN I ADD A GIFT MESSAGE TO MY ORDER?
Currently, we do not have the capability to include gift messages at this time.
CAN I SPLIT MY ORDER TO SHIP TO TWO DIFFERENT LOCATIONS?
We can not split shipments of a single order placed. If different locations for shipment are required, two separate orders will need to be placed which may require two separate shipping costs. We cannot deliver SPIRITS to the states of Alaska, Arkansas, Hawaii, Kansas, Kentucky, Massachusetts, Maine, Michigan, Minnesota, Missouri, Montana, Nebraska, North Dakota, South Dakota, Tennessee, Utah, Vermont, West Virginia, and Wyoming.