UNKNOWN CHARGE ON MY CREDIT CARD, WHO IS SPEAKEASY?
Payment is collected immediately upon order placement, regardless of when the item ships. Charges will reflect SpeakeasyCo. Speakeasy provides the opportunity for brands to own their own growth, customer relationships, and stay three-tier compliant. Speakeasy handles the technology, warehousing, and order fulfillment.
DID NOT RECEIVE CONFIRMATION EMAIL BUT RECEIVED A CHARGE ON MY CARD?
Oftentimes confirmation emails may end up in spam folders. If you are unable to recover your confirmation or order number please contact support@speakeasyco.com for further assistance.
HOW LONG TILL I RECEIVE MY ORDER?
Orders are estimated to ship within 2-5 business days of purchase. Shipping times are estimated at 2-10 business days (excluding high volume/holiday seasons, presale/pre-orders, out-of-stock items, etc.)
HOW CAN I TRACK MY ORDER / MY TRACKING ISN'T WORKING?
A tracking email will be provided once the order has completed fulfillment. Tracking provided will update when shipped and once an order has been received by the local carrier to their delivery depot. Once received by local carrier, tracking will update regularly.
WHO IS MY LOCAL CARRIER?
Please visit our Shipping & Return Info page for more information.
DO I HAVE TO SIGN FOR MY PACKAGE?
Yes, all alcohol shipments need to be accepted by an adult of at least 21 years of age. We recommend shipping to an address, whether home or workplace, where someone would be available during the day to accept the delivery. We can not ship to PO Boxes, Military Bases, or Walgreens/UPS/FedEx locations.
HOW CAN I CANCEL MY ORDER?
Contact support@speakeasyco.com for any cancellation requests within 24 hours of purchase. If the order has already been fulfilled/shipped, fees to cancel may apply.
I NEED TO CHANGE MY DELIVERY ADDRESS.
Please reach out to support@speakeasyco.com to request an address change as soon as possible, we will do our best to accommodate. Please provide new shipping address within your request.
If an order has been fulfilled or shipped, changes may not be available and/or charges may apply. After purchase, order changes cannot be guaranteed.
WHY CAN’T I SHIP TO MY LOCATION?
Due to rules and regulations, paired with carrier reach, we are limited to certain states and zip codes at this time.
We cannot deliver SPIRITS to the following States: Alabama, Alaska, Arkansas, Hawaii, Iowa, Indiana, Illinois, Louisiana, Maine, Minnesota, Mississippi, Montana, South Dakota, Utah, Vermont, West Virginia, and Wyoming. -- We hope to be able to work with these states in the future!
WHAT HAPPENS IF MY ORDER WAS RETURNED?
A carrier will make up to 2-3 attempts to complete your delivery with an adult signature. Orders will be returned after the maximum number of delivery attempts have been made. Please note reshipment and/or return fee's may apply. For more information, visit Shipping & Return Info page
Contact support@speakeasyco.com for order assistance.
PRODUCT ARRIVED DAMAGED OR WAS DAMAGED IN TRANSIT?
If damaged in transit or delivered with damages, customers are responsible to report any issues to support@speakeasyco.com.
Please inspect the order's contents immediately upon delivery. For deliveries with damages, pictures showing the damaged item(s) and how it was packaged inside the box are required. Pictures must be submitted within 15 days of delivery date. We will offer replacements or refunds on items with documented damages.
CAN I EXCHANGE OR RETURN ITEMS PURCHASED?
All sales are final. No returns or exchanges can be processed after delivery.
WHY WAS I CHARGED SALES TAX?
Sales tax is collected based on where the product is purchased from, regardless of the customer's location or shipping destination.
CAN’T FIND MY ORDER IN MY ACCOUNT, HOW CAN I ADD IT?
An account must be created before an order is placed. Orders can not be retroactively added to an account after order has already been processed. Unfortunately not all sites offer account creation, please contact us if you have any questions or concerns.
HOW CAN I ADD TO MY ORDER?
After purchase, items in an order can not be adjusted (add or sub). A second order would be required or a cancellation request of original purchase would be needed. After cancellation and refund have been confirmed, a new order would need to be placed for the corrected quantity and bottles wished.
BILLING ADDRESS INCORRECT
Our team may contact you if our system flags the purchase as potential fraud due to missing or invalid Billing Address details. However, if accurate shipping address information is provided, and our team does not reach out, the order should process and shipped accurately to the shipping location listed within the orders confirmation email.
HOW CAN I ADD A GIFT MESSAGE TO MY ORDER?
If gift messaging is available, the option will be presented during checkout. Unfortunately, not all shop sites have that capability but we hope to be able to accommodate that in the future. Invoices within the package will not include pricing, regardless of gift option.
CAN I SPLIT MY ORDER TO SHIP TO TWO DIFFERENT LOCATIONS?
We can not split shipments of a single order placed. If different locations for shipment are required, two separate orders would need to be placed.
